What wasn't working.
The manufacturer produced 18 SKUs across breakfast and snack categories, distributed through wholesalers, formal retail, and informal channels. Their sell-through visibility ended at the wholesaler dock door. They paid a research firm $180,000 a year for quarterly panel estimates that were 10 weeks delayed and only covered formal retail.
- No visibility into informal retail sell-through — over 60% of their volume
- Pricing decisions made on dated estimates, leaving margin on the table
- New product launches measured on shipments, not actual consumer adoption
- Promotional spend allocated by gut, with no measurement of ROI