How a 3PL company scaled across borders.

A third-party logistics provider expanded operations from one country to four — without rebuilding their software, retraining their drivers, or losing operational consistency.

The Challenge

What wasn't working.

The 3PL had built strong operations in South Africa servicing pharmaceutical and FMCG clients. As clients asked them to expand to neighbouring countries, they faced a wall of complexity: different currencies, different customs rules, different driver languages, different payment methods. Each new country threatened to be a from-scratch rebuild.

Each new country required different software and integration work
Driver app didn't handle multi-currency cash collection
Customs documentation manually generated for every cross-border load
Client visibility broke at every border — three different systems, three different reports

The Solution

How Lumanw changed it.

Lumanw onboarded the 3PL onto AI Logistics with multi-tenant configuration. Country settings — currency, language, customs framework, payment methods — were activated per market, in days not months. Drivers used the same app whether they were in Johannesburg, Maputo, or Maseru.