The Coordination Gap Assessment

How much of your operation runs on memory?

Ten questions, about two minutes. It measures one thing: whether your operation can answer the five questions that determine service — or whether answering them still requires the right person to be in the building.

Your score appears immediately. No email required to see it.

0 of 10 answered

01 A picker finds four cases where the system promised twelve. How does the rest of the business find out?

Someone tells a supervisor when they next walk past It is written down and reconciled later that day It is captured at the point it happens and is visible immediately

02 Right now, without making a phone call, how well do you know the state of today’s operation?

We would have to ask several people We have reports, but they are behind reality One live view, current, that people actually work from

03 A supplier delivery arrives short. How quickly do you know which customer orders that breaks?

We find out when the customer chases us Same day, if someone thinks to check Immediately, because the link is made automatically

04 When something goes wrong, who works out what it affects downstream?

One or two experienced people, from memory A manager, by checking a few systems The system resolves the consequences and names the owner

05 Can you see which delivery commitments are at risk before they are missed?

Almost never — we find out afterwards Sometimes, for the large or important accounts Yes, ranked by service impact and time remaining

06 How does your team decide what deserves attention first each morning?

Whatever is loudest, or whoever called first A standing meeting and a manager’s judgement Prioritised by operational impact, policy and deadline

07 When an exception happens, how is the response decided?

Improvised, differently each time There is a process, but it lives in people’s heads A defined pattern with options, consequences and approvals

08 Are operational rules — approvals, over-receipt, substitution, credit holds — enforced or remembered?

Remembered, and applied inconsistently Documented, but enforcement depends on the person Enforced by the system, with exceptions requiring approval

09 How does a piece of work reach the right person?

Phone call, message group, or walking over A shared list or spreadsheet someone maintains Assigned by eligibility, skill and capacity, with handoff tracked

10 Your most experienced operations person is on leave for two weeks. What happens?

Things visibly degrade and we absorb it We cope, but errors and delays go up The operation runs the same, because the knowledge is in the system

Answer all ten questions to continue

Your result

out of 20

Where your gap sits

What is happening?

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What does it affect?

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What is likely to happen next?

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What should happen now?

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Who executes it?

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We will send a short written breakdown of your result: where coordination is weakest, what that typically slows down, and the two or three changes most likely to create momentum first. Written by a person, not generated.

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Your name

Company

Work email

Your role

How many sites do you operate?

Primary country or region

Anything specific you want addressed? Optional

We will use this to send your read-out and, if it looks like a fit, to talk about the founding programme. No list, no sequence, no sharing.

How much of your operation runs on memory?

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